Refund policy

Return & Refund PolicyLast updated: October 27, 2026

Returns and Exchanges North of Wendigo is an independent, one-person photography business. Due to the careful handling, packaging, and fulfillment processes required for fine art, all sales are final. We do not accept discretionary returns or exchanges for change of mind, incorrect size selection, or if you no longer want a correct, undamaged piece. This policy applies to all items, including paper, metal, canvas, and any other print mediums. Please carefully measure your space and review your cart before completing your purchase.

Order Cancellations We process orders as quickly as possible. Many orders are routed directly to our printing partners and enter production automatically, while signed pieces, numbered prints, and in-stock inventory require immediate personal preparation. Because of this fast-moving workflow, we cannot guarantee cancellations once an order is placed.

If you need to request a cancellation, contact Dale immediately at dale@northofwendigo.ca. We will do our absolute best to accommodate the request, but if the item has already entered production or processing, the order cannot be canceled.

Damages, Defects, and Incorrect Items We stand by the quality of our work and want your artwork to arrive perfectly. Please inspect your order as soon as you receive it. To help us quickly investigate carrier issues, we ask that you report visible transit damage or incorrect prints within 7 days of delivery. If you discover a manufacturing defect later on, please reach out to us at any time. This request helps us improve our service and does not affect your statutory rights regarding defective items.

To help us resolve the issue quickly, please email dale@northofwendigo.ca with:

  • Your order number

  • Clear photographs of the damaged print or defect

  • Clear photographs of the damaged packaging

Replacements and Refunds For verified cases of damage, defects, or incorrect items, our primary goal is to provide a pristine replacement print so you can enjoy the artwork as intended. We will work with you directly to resolve the issue, and depending on our discussion, we will issue a replacement or, in certain circumstances, a refund.

If a refund is approved, it will be automatically processed to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws regarding defective goods, items not as described, or items not delivered within the agreed timeframe.

Contact If you have any questions before placing an order or need to report a damaged item, please contact Dale directly at dale@northofwendigo.ca.